Customer Care
Returns & Exchanges
A piece that doesn't feel right shouldn't stay with you — here's how we make it easy.
Eligibility
We want you to love your saree. If something isn't right, you may request a return or exchange within 7 days of delivery, provided the piece is unused, unwashed, and returned with its original tags, packaging, and invoice.
Non-Returnable Items
- Pieces that have been worn, washed, altered, or damaged after delivery.
- Made-to-order or custom-tailored pieces, unless received damaged or defective.
- Items marked as final sale at the time of purchase.
How to Initiate a Return or Exchange
Message us on WhatsApp or email vsnvastraa@gmail.com with your order number and the reason for return. Our team will confirm eligibility and share pickup or drop-off instructions.
Refunds
Once the returned piece reaches our atelier and passes a quality check, refunds are processed to the original payment method within 7–10 business days. You will receive a confirmation once the refund is initiated.
Exchanges
Prefer a different colour or size? We are happy to exchange, subject to availability. If the new piece costs more or less than your original order, we will coordinate the price difference with you directly.
Damaged or Incorrect Items
If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery with photos of the piece and packaging. We will arrange a replacement or full refund at no extra cost to you.